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Refund and Returns Policy

Shipping & Return Policy

Thank you for shopping at SOCKBOX, where we strive to offer awesome customer service and easy policies that won’t add stress to your life. Our goal at SOCKBOX is to always make sure that you’re as happy as can be. We offer flat rate standard shipping on all orders in Canada. As we’ve grown since 2014, we’ve created some additional information to consider when placing your SOCKBOX order, which you can read below.

SHIPPING POLICY

Flat Rate Shipping – Standard flat rate shipping is $9. You can upgrade your shipping speed for a small fee that will be displayed at checkout. To keep things simple, we have one flat rate fee that is not dependent upon the weight or number of items in the order placed. This is the slowest shipping method and does not offer tracking.

Shipping Carriers – SOCKBOX ships most items via Canada Post, UPS, FedEx, USPS or DHL. While we do our best to get orders delivered quickly, we cannot account for any delays the courier may have. However, if you let us know of a delivery that arrives outside our guaranteed window, we will gladly refund any shipping charges incurred.

Order Handling – We reserve the right to combine multiple orders into a single shipment when the orders are being sent to the same address. This can happen only when the same shipping service level has been requested, or we determine it’s more economical to offer the higher level of service.

Order Cutoffs:

  • Orders placed by 12:00 noon Mountain Time will be shipped within 3-business days. If your are preording, your items will ship once they have been received in our warehouse. Backordered items in your order will delay the entire order, as we ship orders complete. Backordered items will be indicated in your cart and checkout.

Delivery Time:

  • If you place your order on a weekend or a holiday, please consider the following business day as your first day when factoring in shipping times.

Shipping Confirmation and Tracking

  • When you order something from our shop, you will receive an email with tracking information shortly after your order ships if you have selected something other than Flat Rate Shipping Method. You can track your shipment on the couriers site, or through your account.

RETURN POLICY

Everyone at SOCKBOX is committed to make sure customers are excited with our products and happy with their purchases. As we have two main areas of products, we’ve broken them out below.

MDSS Socks are eligible for returns within 30 days of your shipping date. All products must be unopened in their original packaging, and unworn/unused.

How to make a Return

While it disappoints us to know you are not completely satisfied with your purchase, we will do everything we can to ensure you a smooth return process. Below are the steps you need to follow to return an item:

      • Email support@sockbox.ca to get an RMA number – before a return can be processed, we need to verify the purchase was made on SOCKBOX. If a purchase was made from a third-party, we cannot guarantee the quality or condition of our products. We also need to confirm the item(s) being returned were shipped in the last 30 days. We have a generous return policy, but after 30 days all sales are final.
      • Repackage your return and include the receipt – every SOCKBOX order is sent a receipt. If you’ve misplaced it, you can access it through your account page. Write the RMA number on the receipt, making sure to include it in the package with your item to be returned.
      • Ship the package back to sockbox.ca Returns Department via Canada Post, UPS, or FedEx to:
        sockbox.ca Returns Department
        612 – 500 Country Hills Blvd NE
        Suite 110
        Calgary, Alberta T3K 5K3

Charges and Credits

Shipping charges – Customers are responsible for shipping costs back to SOCKBOX. If you received free shipping on your order, we will give you a 100% refund minus a $2.99 shipping charge.

Intercept/Redirection – If a shipment has already left our warehouse, and we are able to work with the courier to intercept and/or redirect the parcel to return to our warehouse, the costs charged by the courier will be deducted from your refund amount. 

Receiving your refund – SOCKBOX does not charge restocking fees. You will receive a full refund to the credit card originally used.

Damaged or Incorrect Orders

If your item (s) was damaged during shipping, there are missing, or incorrect items, we must be notified within 5 days to correct the issue.

Email support@sockbox.ca with your order number and a description of the problem. For damaged items, be sure to include a photograph to assist us in processing the claim. Once the above has been done, an RMA number will be issued and a shipping label will be sent for your return. Upon receiving the returned item, a replacement product will be sent.

Replacements cannot be issued without an RMA number being assigned first. The sooner you notify us the better. Our window for filing insurance claims is limited to 7 days, which means we are unable to refund or replace damaged or missing goods if notified after 5 days.